Terms & Conditions

Last Updated: March 1st 2025

Welcome to Fells & Fleece (“we,” “us,” or “our”). By accessing or using our website and services, you agree to the following Terms & Conditions. If you do not agree, you may not use our services.

  1. Company Information

    • Company Name: Fells & Fleece Ltd

    • Registered Office: Upper Aston Farm, Upper Aston, Claverley, Shropshire, WV5 7EE, United Kingdom

    • Contact Email: hello@fellsandfleece.com

  2. Scope of These Terms

    These Terms & Conditions govern your use of our website, www.fellsandfleece.com (the “Website”), and any orders you place for products through the Website (the “Services”).

  3. Ordering and Contract

    1. Eligibility

      To purchase from us, you must be at least 18 years old and capable of entering into a legally binding contract.

    2. Order Process

      When you place an order, you will receive a confirmation email with details of your purchase. This email is not acceptance of your order; it is an acknowledgment we have received it.

      Acceptance of your order, and completion of the contract, occurs when we dispatch the goods to you. We will send a dispatch confirmation email at this point.

    3. Product Descriptions

      We make every effort to ensure product descriptions and images are accurate. However, slight variations in colour or texture may occur.

  4. Pricing and Payment

    1. Prices

      All prices on the Website are in British Pounds (GBP).

    2. Payment Methods

      We accept major credit cards, debit cards, and other payment methods as displayed at checkout.

    3. Pricing Errors

      If we find a pricing error in your order, we will inform you as soon as possible. You may then choose to reconfirm or cancel your order.

  5. Shipping and Delivery

    1. Mainland UK

      We currently ship only to Mainland UK addresses through our standard free delivery service. Please see our Delivery Information for more details.

    2. International Deliveries

      We do not offer international shipping through our checkout, but please contact us for a quote if required.

    3. Dispatch Times

      We aim to dispatch all orders by the next working day of receiving payment, subject to product availability.

  6. Returns and Refunds

    1. 30-Day Policy

      You have 30 days from receiving your order to return it for a refund or exchange, provided items are unused, in their original condition, and packaging.

    2. How to Return

      Returns must be sent to: Fells & Fleece Ltd, Upper Aston Farm, Upper Aston, Claverley, Shropshire, WV5 7EE. See our Returns Page for full instructions and applicable fees for postage labels.

    3. Consumer Rights

      These Terms do not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

  7. Data Protection and Privacy

    • We are committed to handling your personal data responsibly and in accordance with applicable UK data laws (including the General Data Protection Regulation “GDPR”).

    • Please refer to our Privacy Policy for details on how we collect, use, and protect your personal data.

  8. Intellectual Property

    1. Ownership

      All content on the Website (including text, graphics, logos, images, and software) is owned by or licensed to Fells & Fleece Ltd.

    2. Restrictions

      You may view, download, and print content for personal use only. You must not reproduce, distribute, or exploit any part of our Website content without prior written permission from us.

  9. Limitation of Liability

    1. Website Use

      We make every effort to keep the Website accurate and up to date, but we do not guarantee that the Website or its content is free from errors.

    2. Consequential Damages

      To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Website or products.

    3. Nothing in These Terms

      Excludes liability for death or personal injury caused by our negligence or any other liability which cannot be excluded by law.

  10. Changes to These Terms

    We may update these Terms & Conditions from time to time to reflect changes in our services or legal obligations. Any updates will be posted on this page, and the “Last Updated” date at the top will be revised accordingly. By continuing to use our Website, you accept the updated Terms.

  11. Governing Law and Jurisdiction

    These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

  12. Contact Us

    If you have any questions about these Terms & Conditions or need further help, please contact us at: Fells & Fleece Ltd, Upper Aston Farm, Upper Aston, Claverley, Shropshire, WV5 7EE, United Kingdom
    Email: hello@fellsandfleece.com

Thank you for shopping with Fells & Fleece. By using our Website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.